Privacy Policy

Overview

Best Stayers London respects guest privacy. This policy explains the kinds of information we may collect when you enquire about suites, Gaming Floors, events, or VIP access.

Information we may collect

• Contact details you submit by email or concierge channels
• Stay preferences such as suite type, arrival timing, and accessibility needs
• Technical data such as browser type and approximate location used to keep the site secure

How we use information

We use guest information to respond to requests, prepare stays, operate responsible-play processes, improve the website, and meet legal obligations connected to licensed gaming environments.

Sharing

We do not sell personal information. We may share data with trusted operators who help deliver hotel or casino services, or when required by law.

Retention and rights

We keep information only as long as needed for the purpose collected or as required by regulation. You may ask about access, correction, or deletion where applicable by emailing concierge.

Contact

For privacy questions, email [email protected] and mark your message as a privacy request.